Role of a floor manager in a hotel?

I'm thinking about a career in hotel management and the role of a floor manager seems interesting. Could someone clarify what their job actually entails? Like, what are their main duties and responsibilities during a typical shift?

The role of a floor manager in a hotel is diverse and pivotal to the smooth operations of the establishment. They play a management role on a specific floor (or several floors), overseeing the accommodation area and ensuring that guests receive high-quality services throughout their stay.

Here are some of their main duties and duties:

1. Managing Staff: Floor managers supervise the floor staff such as room service attendants and housekeepers. This involves scheduling work shifts, conducting performance appraisals, and providing training when necessary.

2. Quality Assurance: They are responsible for ensuring that all rooms and facilities on their floor(s) are clean, well-maintained, and meet the hotel's standards and guest expectations. This could entail making regular inspections and arranging maintenance tasks as required.

3. Guest Service: A key part of the floor manager's job is to provide exceptional customer service. They might need to handle guests' queries, complaints, and special requests, ensuring they're resolved in a prompt and satisfactory manner.

4. Administrative Tasks: This can include tracking inventory of supplies, making sure that all the required amenities are in stock and available to guests, and liaising with other departments such as the front desk or kitchen to coordinate services.

5. Security & Safety: They ensure the safety of the guests and the compliance of staff with safety protocols. This could include monitoring safety regulations, managing emergency situations, and ensuring fire and evacuation procedures are in place and understood by both staff and guests.

In terms of the workflow during a typical shift, a floor manager might start by reviewing the work schedule, inspecting rooms, meeting with team members for a briefing, attending to guest requests, resolving issues, and coordinating with other departments to ensure a seamless operation. However, as this is a dynamic role, no two days are typically the same.

Do keep in mind, this role requires excellent interpersonal and management skills, attention to detail, and the ability to multitask.

Hope this gives you a better understanding of what it's like to be a floor manager in a hotel!